How do I verify my account?
We use Green ID to verify your details electronically. Simply login to My Account on the desktop site and verify your account.
If you have used a credit card to deposit, please make sure you send a copy of the card (with the middle 8 digits covered).
If you are unable to use Green ID, please send us a complete and send in the Customer Identification Form with certified copies of your photo ID, a secondary ID and a copy of any credit cards used for deposits to [email protected]
How do I redeem My Bonus Bet?
Please contact our customer service team to redeem your bonus Bets.
How can I withdraw?
Once you've verified your account, simply click 'My Account' then 'Banking' then 'Withdraw' - enter your BSB and account number and you're done! If an Account is funded using a credit/debit card, the same amount deposited must be refunded to the card from any future winnings.
How long does a withdrawal take?
We process withdrawals daily at midday on all business days!
How can I set a betting limit?
Just e-mail [email protected] and let us know the weekly deposit limit you'd like or simply go to my account section once logged in and click responsible gambling to update weekly deposit limit.
How can I speak to someone?
Just call 1800 623 266 and one of our friendly staff will assist
Can I bet live?
Absolutely! Just call 1800 623 266 and one of our friendly staff will quote a price
Where are we licensed?
Mad Bookie is licensed in the Northern Territory